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SHIPPING & RETURNS

Shipping Policy

Within United Kingdom, GOnew ships Monday – Friday. We strive to ship your order the same day or the next business day.

NOTE: Our warehouse is closed on weekends and during public holidays.

gonew ships its products via UPS to the following destinations:

  • Austria

  • France (excluding overseas areas)

  • Germany

  • Ireland

  • Spain (excluding overseas areas)

  • The Netherlands

  • United Kingdom (excluding overseas areas)

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All orders are manually verified and initially approved orders are still subject to manual review.

FREE SHIPPING ON UK ORDERS.

Country Currency Price

United Kingdom FREE delivary

Other countries Stranded shipping GBP 5.00 (Delivery time 7-10 business days)

express shipping GBP 8.00 (Delivery time 3-4 business days)

Priority Shipping GBP 12.00 ( Delivery time 1-2 business days)

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Return & Exchange Policy

If you, are for whatever reason, not happy with the products you ordered from the Gonew Website, you may return the products delivered to you within 30 calendar days after receipt of the merchandise, as long as:

  • the products are unwashed and used for trail way only. You are of course allowed to try them on

  • the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)

  • the product is complete: e.g. both items of a pair must be returned

 

We will not accept returned products that do not comply with these instructions. After receipt of your goods, a refund will be issued excluding the shipping costs.

Please note that it can take up to 5-8 business days after receipt of your goods before we will refund you due to inspection and payment processing. Refunds will be given in the same form of payment as the original purchase.

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